Terms and Conditions

TERMS AND CONDITIONS

I. Accepting these Terms and Conditions

These terms and conditions ("Terms" or "Terms & Conditions") constitute part of a legally binding agreement (this "Agreement") between you ("User," "You," or "Your") and Trejours, LLC (the "Company," "Trejours," "we," "us," or "our"). This document does not contain the entire Agreement. The full Agreement includes these Terms & Conditions plus all other terms, policies, rules, and conditions posted on the Website (www.trejours.com) or made available to You through the Platform, including (without limitation) any terms presented at checkout, the Cancellation Policy, Shipping & Delivery Policy, Return Policy, FAQ, and any other Additional Terms (collectively, the "Website Terms"). All Website Terms are hereby incorporated by reference into this Agreement and form an integral part of it. In the event of any conflict, the most current version of the terms displayed on the Website controls.

IMPORTANT NOTICE REGARDING PROCESSING FEE: By clicking "I Accept," creating a Rental Account, or submitting any reservation or order, You authorize Trejours to immediately begin account setup, identity verification, and eligibility review processes. These processes are irreversible and trigger a non-refundable $50 Processing Fee, even if You later cancel within 24 hours, Your Rental Account is not approved, or Your order is rejected for any reason. This fee covers administrative and verification costs and is charged regardless of final approval status. Full details appear in Sections 11 and 12 below.

These Terms govern Your access to and use of our website located at www.trejours.com and any successor site (the "Website" or "Platform"), and our services, including the rental ("Rental") of fine jewelry (each, a "Product") (collectively with the Website and any content, descriptions, images, or other materials on the Website (collectively, the "Content"), the "Services").

Please review these Terms carefully.
By accessing or using any of the Services, including by creating a Rental Account (as defined below), You acknowledge that You have read, understood, and agree to be bound by these Terms and all applicable Website Terms. You represent that You are an individual of legal age, and under no disability, to form a binding contract and are at least eighteen (18) years old. These Terms incorporate by reference any additional terms and conditions posted by Trejours on the Website or otherwise made available to You (the "Website Terms"). By accessing or using the Services, You agree to comply with all Additional Terms.

This Agreement (including all incorporated Website Terms) constitutes the entire legally binding contract between You and Trejours. No other terms or conditions shall apply. You acknowledge and agree that You are renting the Products and that title and ownership of the Products remain with their respective legal owners at all times.
Changes
We reserve the right to update these Terms from time to time as we deem appropriate. Any updated Terms and/or any Website Terms will be effective immediately upon posting on the Website. We may also, at any time and without liability, suspend, modify, or discontinue all or any part of the Services (including access to the Website via third-party links). We encourage You to check the Website periodically for the most current version. We may also update the Content (including Product descriptions and specifications) and reserve the right to remove any Content at any time, for any reason, in our sole discretion and without notice. Trejours will have no liability for any change to the Services or for any suspension or termination of Your access.
Creating a Rental Account
To use Trejours Rental Services, You must apply for and obtain a Trejours Rental Account (also referred to as a "User Account" or "Rental Account"). A Rental Account is created when a first-time customer places a reservation or Rental order through the Website. By clicking "I Accept," creating a User Account, and submitting a reservation or Rental order, You acknowledge and agree that: You are applying for a Rental Account and agree to be bound by this Agreement and all applicable Website Terms. Trejours will immediately begin irreversible account setup, verification, and approval processes upon submission. This triggers a non-refundable $50 Processing Fee, which will be charged to Your payment method even if You cancel within 24 hours, Your account is not approved, or Your order is denied for any reason (e.g., failed verification or credit issues). This fee compensates for administrative, verification, and fraud-prevention costs that commence immediately and cannot be reversed. If You do not agree to all of the Terms and Website Terms (including the non-refundable processing fee), do not click "I Accept," do not submit a reservation or order, and You will not be permitted to rent Products through the Platform.
Rental Quantity Limits
We reserve the right to determine the allowed number of Products that may be rented at the same time. For security reasons, the current number of Products that can be rented for a set one week period of time, is limited to three (3). You cannot receive new jewelry Rentals before returning any outstanding Rentals first. Trejours may, at its sole discretion, permit certain customers to rent more than the standard number of Products concurrently based on internal eligibility, account history, and verification considerations. Any increase to rental limits is not guaranteed, may be temporary or permanent, and may be modified or revoked at any time without prior notice. Trejours is under no obligation to approve requests for increased rental limits, regardless of prior rental history or account status. Customers may not assume eligibility for additional rentals unless expressly approved by Trejours in writing.
Reservation Start Date and Event Timing
The reservation start date selected at checkout is the date You request to receive the Product(s). You are solely responsible for selecting a start date that allows sufficient time for delivery prior to Your event. To reduce the risk of shipping delays, Trejours strongly recommends selecting a reservation start date at least two (2) business days before the date of your event. This advance buffer helps account for unforeseen carrier delays and provides time to receive and inspect the jewelry. Trejours is not responsible for delays, damages, or inconvenience resulting from late or missed deliveries. All shipments are made via UPS during standard business days (Monday through Friday). Weekend delivery is not available. If your event is scheduled for a Sunday, Trejours recommends selecting a reservation start date that ensures delivery no later than the preceding Thursday, in accordance with carrier delivery schedules.
Rental Period and Duration
All jewelry rentals through Trejours are subject to a standard rental period of one (1) week, which is the minimum and default rental duration for all orders. This one-week rental period reflects the inclusion of complimentary insured shipping both to and from the customer and related handling costs. As a result, rental periods shorter than one week are not available.
1. Extended Rentals — Customers may request to rent jewelry for a period longer than one (1) week by making arrangements in advance of shipment, subject to item availability and the absence of any overlapping or pending reservations. Approved rental extensions beyond the standard one-week period will be charged on a per-day basis, with pricing determined by Trejours at the time of approval. Extensions are not guaranteed and are subject to inventory scheduling and eligibility review.
2. Long-Term Rentals — Trejours may, at its discretion, offer long-term rentals for approved customers for periods of up to three (3) months. Long-term rentals may be offered at a discounted rate, with pricing determined based on the length of the rental period. Eligibility for long-term rentals and any associated discounts is subject to internal approval criteria, including account history and creditworthiness. Long-term rental terms must be agreed upon in advance and confirmed in writing.
Customer Verification and Eligibility Review
To protect its customers, vendors, and inventory, Trejours reserves the right to verify the identity and eligibility of any customer applying for or maintaining a rental account. As part of this process, Trejours may conduct reasonable verification and eligibility review procedures, which may include the use of third-party services and lawful data sources. The specific methods, criteria, and processes used for verification are proprietary and may change from time to time. Verification procedures are used solely to confirm identity, assess eligibility for a rental account, and mitigate fraud or misuse of Trejours' services. Trejours may deny, suspend, or terminate a rental account, or decline a rental order, if verification cannot be completed to Trejours' satisfaction. By applying for or using a Trejours rental account, the customer authorizes Trejours to conduct such verification and eligibility reviews in accordance with applicable law and Trejours' Privacy Policy.
Soft Credit Inquiry for New Customers
As part of the rental account approval process, Trejours reserves the right to perform a one-time soft credit inquiry for first-time customers. This inquiry is for verification purposes only and does not impact your credit score. This security measure is implemented under the following circumstances:
- Verification of Preliminary Information: If any of the information you provided during registration or order placement does not match the information in our records.
- High-Value Rentals: If the total market value of the products rented exceeds $1,300.
The soft credit inquiry will be conducted based on information from credit bureaus. If you have any questions regarding this inquiry, please contact us at admin@trejours.com
Charges to Your Account and Payment Method
By providing your credit card details, you authorize Trejours to charge your credit card in accordance with the terms outlined in this agreement. It is your responsibility to ensure that the credit card information associated with your account is accurate and up-to-date. Trejours will not be held liable if a product cannot be delivered due to incorrect or outdated credit card information. To ensure secure transactions, we process and store your credit card information on Braintree, an encrypted third-party platform provided by PayPal. The rental fee is charged at the time of reservation, and payment is processed immediately. A deposit hold will be placed on your card 48 to 72 hours prior to the scheduled shipment of your rental. This deposit hold is processed through Braintree, and will be released upon return of the jewelry, subject to the terms of the rental agreement. Only valid credit cards issued in the customer's own name are accepted for a deposit hold. Debit cards, prepaid cards, cash-equivalent cards, and third-party credit cards are not permitted.
Taxes
Applicable taxes imposed on us in connection with Your order will be added to the rental fee. You acknowledge and agree that all applicable use or other transaction taxes, imposed on You in connection with Your order, are solely Your responsibility to report to the respective authorities and pay within the applicable time limits.
Approval/Rejection of Rental Services and Fees
Due to the nature of the services we provide, Trejours reserves the right to approve or reject jewelry rental requests based on the successful completion of background and identity verification, as well as creditworthiness. We reserve the right to reject rental services to individuals who fail to pass identity verification and/or do not meet the minimum qualifications for good credit.

Opening a fraudulent user account by providing fictitious information or using another individual's identity information is a criminal offense. Trejours will immediately report fraudulent activities to the police and initiate proceedings to prosecute identity thieves to the full extent of the law. A new user account may be flagged as a Fraud Risk if it meets any of the following conditions:
1. Failure to pass a background verification check;
2. Additional requested background information does not align with the provided details.
If a new user account is flagged as a Fraud Risk, Trejours will request additional information to confirm the customer's identity. It is the responsibility of the customer to provide the requested proof of identity to Trejours. If the customer fails to provide the required documentation before the order is scheduled to be shipped, Trejours reserves the right to cancel the order and charge a Processing Fee.

If a new user account does not meet the minimum credit qualifications, Trejours reserves the right to deny rental services. In the event there is a pending order, it will be canceled. Since each rental item is unique, reserving it and canceling the reservation of the rental period eliminates the item's availability for other customers. Therefore, an Order Processing fee will be charged. Any remaining amount, excluding the cancellation fee, will be refunded to the original payment method used to place the order.
Rental Account Setup via Reservation — Customer Cancellations Before Account Approval (Within 24 Hours)
When a first-time customer places a reservation for a rental order, the customer automatically applies to establish a new rental account. By submitting a reservation, the customer authorizes Trejours to immediately begin the rental account setup and approval process.

If a customer cancels a reservation or rental order within 24 hours of submission, and the reservation initiated the rental account setup process, the following applies:
- The cancellation is considered a customer-initiated (self) cancellation.
- Trejours will continue and complete the rental account setup procedures, including verification, review, and approval-related processes.
- If the customer's rental account is approved, a full refund will be issued as store credit only, not to the original payment method.
  - This store credit will be automatically applied toward a future jewelry rental order and does not expire.
- If the customer's rental account is not approved, a $50 processing fee will be charged, and the remaining balance of the rental payment will be refunded to the original payment method.
The rental account setup process involves administrative and verification procedures that begin immediately upon reservation and cannot be reversed once initiated.

II. USERS RENTING PRODUCTS

Maintenance, Care and Restrictions on International Travel
1. Each jewelry product is thoroughly inspected, cleaned and packed as described above before being shipped to You. While in Your possession, we expect You to handle the Product(s) rented with the utmost of care and attention. We undertake to include any information in regards to special handling or care requirements, applicable to the Product(s) ordered, at the time of their Reservation. You are not to use any non approved cleaning agents and chemicals on the jewelry, since they may damage it. Please refer to the maintenance card attached with the jewelry box that you will receive with your order.
2. Based on the information for the materials used in each Product, You may wish to ensure in advance that they will not cause to the wearer any skin irritation or other physical reaction due to allergy or any other type of intolerance, as we may not be held liable for any injury, undesirable bodily reaction or any other type of ailment, resulting from wearing the Product(s) ordered.
3. For security reasons, while in your possession, the Product(s) rented may not be transported, either packed or worn, outside of the United States without an explicit prior written permission from Trejours.
Payment and Applicable Fees
We reserve the right to determine whether your credit card(s) is/are pre-authorized to accept a minimum charge equal to up to 35% of the value of each Product being rented. In the event we determine the amount of available credit is not sufficient to cover these amounts, we may request the immediate return of all outstanding items and/or that you provide a second valid credit card before continuing to use the Service.
Rental Fees
To reserve a rental order for jewelry through the Platform, the full rental fee must be paid in advance before the delivery of the rental order. An amount equal to the total rental price of the Product(s) will be charged to the customer's credit card immediately at the time the online reservation is submitted. In the event of order cancellation, cancellation fees or store credits may apply in accordance with Trejours' Cancellation Policy. The rental fee for the Product(s) includes the base rental fee and, if applicable, any rush delivery charges displayed on the Website in connection with the rental. Rental fees do not include federal, state, or local sales taxes. Customers are solely responsible for the payment of any applicable sales, use, or similar taxes required by their state or local jurisdiction in connection with the rental.
Security Deposit Authorization, Hold, and Application
1. Security Deposit
  A Security Deposit of up to thirty-five percent (35%) of the retail value of the rented Product(s) will be authorized and reserved against your credit card account on or immediately prior to the scheduled shipping date. This Security Deposit is a required part of the rental process and is intended to ensure the safe, timely, and proper return of the jewelry. This Security Deposit is a required part of the rental process for first-time customers and for certain rental orders based on internal eligibility and risk review criteria, and is intended to ensure the safe, timely, and proper return of the jewelry. Your encrypted credit card information is securely stored in a digital vault through a trusted third-party payment processor for this purpose.
  
  The Security Deposit will be released only after the jewelry has been:
  - Returned to the vendor on time,
  - Received in the same condition as originally sent (excluding normal wear and tear),
  - Properly packaged in accordance with Trejours' return instructions, and
  - Inspected and confirmed by the vendor and/or Trejours.
2. Immediate Application of Security Deposit
  Trejours reserves the right to immediately convert the Security Deposit authorization into a charge, in whole or in part, upon receipt of notice or evidence of any of the following:
  - Missing jewelry or missing components (including stones, clasps, or parts)
  - Severe damage to the jewelry upon return
  - Jewelry returned in an unusable or materially altered condition
  - Jewelry received damaged where the return shipping packaging shows no evidence of external damage or carrier fault, indicating the damage occurred while in the customer's possession.
  In such cases, Trejours may apply the Security Deposit toward repair, restoration, replacement, or loss, without prior notice to the customer.
3. Damages Exceeding the Security Deposit
  If the cost of repair, replacement, or loss exceeds the amount of the Security Deposit, the customer authorizes Trejours to charge the remaining balance to the payment method on file in accordance with Trejours' Liquidated Damages policy. The application or retention of the Security Deposit does not waive Trejours' right to pursue additional remedies where permitted by law.
4. Failure to Process Security Deposit
  If the required Security Deposit cannot be authorized or processed due to an issue with the customer's payment method (including, but not limited to, insufficient funds, expired card, or card declines), Trejours will be unable to fulfill the rental order. Trejours may attempt to contact the customer to resolve the issue and request an alternative payment method. Any replacement payment method must be a credit card issued in the customer's own name and capable of authorizing the required Security Deposit. Third-party cards are not accepted.
  
  The customer must provide a valid payment method capable of authorizing the required Security Deposit no later than two days past the scheduled rental start date. If the Security Deposit is not successfully authorized within this timeframe, the rental order will be automatically canceled by default and treated as a customer-initiated cancellation. In such cases, the rental fee will be forfeited in accordance with Trejours' Cancellation Policy. Customers are responsible for ensuring that the payment method on file remains valid and has sufficient available funds to cover the required Security Deposit.
5. Customer-Caused Delays Due to Late Security Deposit
  If the required Security Deposit is not authorized within the required timeframe, shipment of the rental may be delayed. Any delay in shipment resulting from the customer's failure to timely authorize the Security Deposit is considered a customer-caused delay. In the event of a customer-caused delay:
  - No refunds, partial refunds, or credits will be issued for the delayed shipment.
  - The original rental fee remains fully payable.
  - Based on item availability, Trejours may, at its sole discretion, extend the rental period to compensate for the delayed shipment, provided there is no subsequent rental scheduled immediately following the customer's rental period.
  - Any rental extension is not guaranteed and is subject to inventory availability and scheduling constraints.
  Trejours is not responsible for missed events or reduced rental time resulting from delays caused by the customer's failure to complete required payment authorizations.
Cancellations of pending orders by Approved Customers
If you decide to cancel a pending order, please note that all credits will be issued exclusively as store credit and not refunded back to your original payment method.
- Cancellation more than 30 days before the scheduled shipping date: You will receive 100% of the rental fee as store credit.
- Cancellation between 14 and 30 days before the scheduled shipping date: You will receive 75% of the rental fee as store credit, with the remaining 25% being charged as a restocking fee.
- Cancellation between 7 and 14 days before the scheduled shipping date: You will receive 40% of the rental fee as store credit.
- Cancellation less than 7 days before the scheduled shipping date: No refund will be issued, and only the Security Deposit portion of the payment will be refunded.
Please note that once the jewelry has been submitted to UPS for shipment, your order cannot be canceled. Additionally, since all jewelry products are one-of-a-kind, it is your responsibility to ensure the size of the jewelry fits you properly. Sizes are detailed in the Product Specifications section of each product description. We highly recommend reviewing these measurements carefully before placing your order. If the jewelry does not fit as expected, Trejours will not offer a refund or exchange. Please be sure to review the sizing information carefully before completing your order.
Shipping and Delivery Method
The Product(s) rented will be shipped with UPS or Fedex via Priority Mail, Express Mail or Overnight Mail with proof of delivery signature required, from our facility to the designated delivery address provided by the customer, and returned to our facility using the prepaid return label included in the package. The cost of shipping, including delivery insurance, is included in the rental fee. Customers will receive shipment confirmation and tracking information prior to shipment. It is the customer's responsibility to ensure that Trejours has accurate and up-to-date email and phone contact information in order to receive shipment updates and delivery notifications. Shipping carriers may also send automated emails and/or text messages directly to the customer with tracking and delivery information. Trejours is not responsible for missed deliveries, delays, or failed delivery attempts resulting from inaccurate contact information or the customer's failure to monitor shipment communications.

First-Time Customers:
1. For security purposes, all first-time customers' initial orders will be shipped to the nearest UPS or FEDEX hold location. The package will be available for pickup once the customer presents a valid government-issued ID and the tracking number provided by Trejours. Pickup is strictly limited to the customer and will not be permitted to a third party. This measure is in place to ensure the security of the shipment.
2. Subsequent orders may be shipped to the customer's designated UPS or FedEx hold location, residential address, or third-party address, provided the customer is traveling within the United States. Shipment to a third-party address is subject to prior approval from Trejours.
Direct Home Delivery (Post-First Order):
1. After the first order, customers may elect to have subsequent orders delivered directly to their residential address. If this option is selected, the customer must be available to sign for the package on the day of delivery. All home deliveries will require Adult Signature Confirmation via UPS or Fedex. It is the customer's responsibility to ensure their availability or the availability of a designated receiving agent such as a concierge or a doorman, for the entire day of delivery.
Delivery Restrictions:
1. Trejours does not ship products outside of the continental United States and Hawaii.
Secure Shipping Address (SSA):
1. The address provided by the customer shall be deemed a Secure Shipping Address (SSA), where the customer can physically receive the Product(s) and provide a signature upon delivery or pickup. The customer acknowledges and agrees that Trejours is not responsible for any address discrepancies due to incomplete or inaccurate address details provided by the customer, which may result in delays, lost shipments, or returned deliveries.
2. In cases where the customer resides in a building with a mail room, concierge, or designated employee responsible for receiving mail, such individuals are authorized to accept the shipment on behalf of the customer. However, in the event of loss or theft of the shipment while in the custody of a mail room or building employee, the customer shall remain fully responsible for the Product(s) and the associated value.
3. In the event of unavailability or delay of the Product(s) due to vendor issues, Trejours will notify the customer via the User Account and propose a suitable alternative, if available. If the customer does not accept the alternative, the rental fees for the unavailable Product(s) will be refunded.
Non-Delivery or Late Deliveries:
1. Trejours is not liable for any delays or non-deliveries caused by issues with shipping carriers, such as weather delays or lost or delayed packages due to carrier logistics problems. All other delays or delivery issues caused by third-party carriers are not the responsibility of Trejours.
2. You acknowledge and agree that, due to the nature of the services provided by Trejours, all jewelry items offered for rent are one-of-a-kind pieces. As a result, even when a Product has been reserved, it may become unavailable prior to delivery due to circumstances beyond Trejours' control, including prior renters' delays, repair requirements, loss, or other unforeseen inventory-related issues.
3. Any such non-availability of a requested Product shall not be deemed a fault of Trejours. In the event a Product becomes unavailable for any reason, Trejours will notify the customer through a message to the customer's User Account and/or other contact information on file.
4. The message will also list at least one alternative Product, whose delivery to Your SSA will comply with the time frame stipulated herein. In the event You do not accept the proposed alternative Product and after discussion of other available items, You haven't found an acceptable alternative, all fees charged for that rental item will be refunded as a store credit. Such refund reflects our liability under this paragraph in its entirety, and in no event will we be liable for any damages, including without limitation, direct, indirect, special or consequential damages.
Receiving and Inspecting of Jewelry Shipments by Customer
To ensure proper documentation and avoid disputes regarding loss, damage, or missing jewelry, customers must follow the procedures outlined below when receiving a jewelry shipment from Trejours.
1. Inspection of Outer Packaging at Delivery or Pickup from the Carrier Location
  All deliveries require an adult signature confirmation. Upon delivery, the customer must immediately inspect the outer shipping package before acceptance.
  - If the carrier shipping packaging shows visible damage, signs of tampering, or evidence of having been opened, the customer must not accept the package.
  - The customer should photograph the damaged or tampered packaging at the time of delivery to document its condition.
  - Acceptance of a package with visible damage or tampering constitutes acknowledgment that the package was received intact, and the customer forfeits the right to later claim damage, loss, or missing contents based on shipping-related issues.
2. Video Documentation of Package Opening
  Upon receipt of an intact package, the customer is strongly required to record a continuous video of the package opening using a mobile phone or similar device.
  - The video must clearly show the unopened shipping box, the opening process, and the contents as they are first revealed.
  - This video serves as the primary evidence of the condition and contents of the shipment at the time of delivery.
  Claims that jewelry was missing or damaged must be supported by video documentation of the box being opened. Photographs of an empty box, packaging materials, or contents without a continuous opening video are not sufficient evidence to support such claims.
3. Effect of Non-Compliance
  Failure to follow the above receiving and inspection procedures may result in the denial of claims related to missing, damaged, or incomplete shipments. In such cases, responsibility for the jewelry will be determined in accordance with Trejours' Responsibility for Loss or Damage, Security Deposit, and Liquidated Damages policies.
Late shipments from Vendors
In the event a vendor's jewelry item is delayed due to a prior rental running late, or required repair, Trejours will offer a similar jewelry piece of comparable style and quality or may adjust the shipment date by one to two (1-2) business days, subject to customer acceptance. If the shipment date is adjusted, the rental return date will be extended by at least the same number of days as the delay. This extension of rental time is provided as the sole form of compensation for the delay. Partial refunds are not offered for delayed shipments. If the customer's scheduled event date has already passed as a result of the delay and no suitable alternative can be arranged, Trejours will issue a store credit in the full amount of the rental fee, which may be applied to a future rental order.
Jewelry Item sold or otherwise unavailable by Vendor
If a vendor has sold the jewelry item or the item otherwise becomes unavailable prior to the start of the rental period due to an inventory discrepancy, Trejours will offer a similar jewelry piece of equal or greater quality, value, and style. If a suitable substitute is not accepted, Trejours will issue a full store credit for the rental amount. Refunds to the original payment method are not provided in these circumstances.
Shipping Carrier Delays or Lost Packages by Carrier
In the event that UPS experiences a delay delivering your package, we will extend the rental period by the same number of days as the delay, provided there is no immediate pending order from the next rental customer. If the delay interferes with your event date or the package is lost, Trejours can offer the customer a store credit in the amount of the rental, valid towards a future rental.
Responsibility for Loss or Damage while the jewelry is in possession of the customer
You are responsible for any loss, theft, destruction, or damage to the jewelry during the rental period, including but not limited to theft, disappearance, fire, major stains, abnormal dirt, missing stones, broken clasps, deep scratches, chips, tears, or any other damage beyond normal wear and tear. If any of these damages occur, your credit card may be charged up to 100% of the retail value of the product, in addition to the rental fee.

Normal wear and tear includes minor scratches, dents, rhodium plate wear, minor bends in the structure of the jewelry, up to two (2) missing pave stones, or any other minor damage covered by the basic insurance included with the rental fee.
Disputed or False Claims of Missing Jewelry
All jewelry shipments are documented prior to shipment through internal verification procedures, which includes but is not limited to:
1. video recordings of the packaging of the jewelry
2. weight verification
3. packaging records and carrier tracking documentation
If a customer claims that jewelry or any component thereof was missing from the return package, Trejours will evaluate the claim based on objective evidence, including but not limited to:
- Pre-shipment and post-return inspection records
- Shipment weight data and carrier scan information
- Packaging condition upon receipt
- Video documentation
- Vendor confirmation of contents and condition
In the event of any claim involving missing jewelry, the customer must, as a condition of any claim review, provide the following within two (2) business days of notifying Trejours:
- A police report documenting the alleged loss or theft; and
- A sworn written affidavit, executed under penalty of perjury, attesting to the facts surrounding the alleged loss or missing item.
Failure to provide either the police report or the sworn affidavit within the required timeframe may result in the claim being denied in its entirety. If the outgoing package is received sealed and intact, with no visible damage or tampering to the shipping container, and Trejours' records indicate that the jewelry was included at the time of shipment, the claim will be treated as a loss occurring while the jewelry was in the customer's possession, regardless of customer statements to the contrary. In such cases, Trejours reserves the right to apply or immediately charge the Security Deposit, in whole or in part, and to assess additional charges in accordance with the Liquidated Damages and Responsibility for Loss or Damage provisions of these Terms. Customer allegations alone, without corroborating evidence of carrier fault or package tampering, do not override Trejours' internal records or carrier documentation.
False Statements, Fraudulent Claims, and Legal Consequences
Any knowingly false, misleading, or fraudulent statement made by a customer in connection with a claim of missing, lost, or stolen jewelry — including statements made in a police report, sworn affidavit, chargeback dispute, or other communication — may constitute fraud and/or theft under applicable law. If Trejours determines, based on objective evidence, that a customer has intentionally made a false allegation regarding the loss, theft, or non-receipt of jewelry, Trejours reserves the right to:
1. Deny the claim in its entirety;
2. Retain or charge the Security Deposit and assess additional charges pursuant to the Responsibility for Loss or Damage and Liquidated Damages provisions;
3. Permanently suspend or terminate the customer's rental account;
4. Report the matter to law enforcement, insurance carriers, payment processors, or other relevant authorities;
5. Provide documentation, including affidavits, records, and shipping evidence, in connection with any investigation or proceeding.
Return of Counterfeit or Substitute Jewelry
All jewelry rented through Trejours is uniquely identifiable and documented prior to shipment. Customers are required to return the exact jewelry item(s) originally rented, including all components, in their original condition (excluding normal wear and tear). If Trejours determines that a customer has returned a counterfeit item, replica, imitation, or substitute jewelry in place of the original rented item (including, but not limited to, counterfeit designer pieces), such conduct will be treated as intentional loss, misappropriation, or fraud.

In the event of a counterfeit or substitute return, Trejours reserves the right to:
1. Immediately convert the Security Deposit authorization into a charge, in whole or in part;
2. Charge the customer up to and including the full retail value of the original jewelry item, or assess Liquidated Damages as provided in this Agreement;
3. Deny any refund or credit associated with the rental;
4. Permanently suspend or terminate the customer's rental account;
5. Report the matter to law enforcement, insurance carriers, payment processors, and other appropriate authorities.
The return of counterfeit or substitute jewelry is not considered a valid return under this Agreement and does not relieve the customer of financial responsibility for the original item.
Insurance Information
A basic insurance plan is automatically included with each rental order. This basic insurance plan is limited in scope and is intended to cover minor wear and incidental damage only, as determined by Trejours. The basic insurance plan may cover minor scratches, dents, and chips to metal or stones; up to two (2) missing pave-sized stones (1.6 mm and below); jammed clasps; minor kinks in stiff chains; small partial tears in filigree work; and similar minor damage consistent with normal wear and tear. The existence, nature, and extent of any covered damage will be assessed by a professional jeweler employed by or retained by Trejours, whose determination shall be final.

Trejours does not provide insurance coverage for loss, theft, disappearance, or major damage to the jewelry while it is in the customer's possession, custody, or control. The customer assumes full responsibility for the jewelry during the rental period, subject to the terms of this Agreement. Customers may, at their own option and expense, obtain temporary insurance coverage for the jewelry through their personal homeowners, renters, or specialty insurance provider during the rental period. Any such coverage is solely between the customer and their insurer and does not alter the customer's obligations under this Agreement. Nothing in this section limits the customer's financial responsibility for loss, theft, destruction, or damage to the jewelry as set forth in the Responsibility for Loss or Damage, Security Deposit, or Liquidated Damages provisions of these Terms.
Returns of Rental Jewelry and Return Date
The Return Date is the last day of the rental period. All rental jewelry must be returned to a staffed UPS location before that location's closing time on the final day of the rental period. Trejours provides a prepaid return shipping label affixed to the UPS shipping pack at the time of delivery. Please place the jewelry back in the original boxes it arrived in, and enclose them inside the provided UPS shipping pack. The completed return package must be dropped off at a staffed UPS location before the close of business on the return date. Ensure you obtain a receipt from the UPS Shipping Office as proof of drop-off. Without this receipt, you may be held responsible if the items are not received by Trejours.

The return package should be stamped with the return date, which must be on or before the last day of your rental period. If the Return Date falls on a Sunday, the package must be dropped off at a staffed UPS Shipping Office on the following Monday. Timely returns are essential to Trejours' operations. Since each item is one-of-a-kind, it may be reserved for subsequent customers. Late returns disrupt scheduled rentals and inventory availability. Failure to return the jewelry on time may result in the assessment of late fees, as outlined in these Terms and Conditions. The package must be dropped off at a staffed FedEx Shipping Office. Packages cannot be dropped off in any FedEx drop boxes.
Late Returns and Late Fees
In the event you do not deliver the rented Product for return shipment by the required Return date, as stipulated below, late fees will be assessed in respect to the Product. The value of such fees is calculated in the following manner:
- One (1) Day Late — 20% of the weekly rental fee for that Product will be additionally charged to Your credit card;
- Two (2) to Three (3) Days Late — 50% of the weekly rental fee for that Product(s) will be additionally charged to Your credit card;
- Over (4) Days Late — 100% of the weekly rental fee for that Product(s) will be additionally charged to Your credit card;
Note that the Late fees referred to above DO NOT constitute a penalty or punishment, as they are intended to compensate a loss on our behalf that is not subject to an accurate estimation due to the nature of the services provided.
Liquidated Damages
If the jewelry is not returned after seven days, or is returned damaged beyond repair, you agree to pay Trejours liquidated damages up to 200% of the full retail value of the jewelry. This amount represents a reasonable estimate of Trejours' losses, including the value of the jewelry, lost rental income, loss of future business, increased insurance premiums, and operational disruptions. You authorize Trejours to collect the full amount due using the payment method on file, either through a single charge or multiple incremental charges, without further notice. This amount is not a penalty, but a reasonable approximation of the damages Trejours incurs in the event of non-return or loss. By agreeing to these Terms and Conditions, you expressly consent to this collection method, including the use of installment payments.

III. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY

No Indirect Damages.
IN NO EVENT SHALL THE PLATFORM, ITS AFFILIATE, VENDORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR LOSS OF USE DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF THE PLATFORM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
Limited Direct Damages.
THE PLATFORM, ITS AFFILIATE, VENDORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS' AGGREGATE LIABILITY ARISING OUT OF PRODUCTS AND SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE APPLICABLE RENTAL FEES PAID BY YOU FOR THE APPLICABLE PRODUCT AND/OR SERVICE.
Use of Results at Your Risk.
YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE/LENDING OF THE PRODUCTS VIA THE PLATFORM.
Indemnification
You agree to indemnify and hold Trejours, its subsidiaries, affiliates, officers, agents, partners, and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Platform and the Services.

IV. COPYRIGHT AND TRADEMARK NOTICE

Intellectual Property
We own all proprietary content on the Platform. This includes but is not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, logos, titles, names, and button icons (collectively "Intellectual Property"). Our Intellectual Property is protected by copyright, trademark, patent, trade secret, and other laws of the United States, as they may be amended from time to time.

V. LEGAL PROVISIONS AND ENFORCEMENT

Severability
In the event any provision of this Agreement is held to be illegal, invalid, or unenforceable in any way, (i) the legality, validity and enforceability of the remainder of these Terms and Conditions shall not be affected thereby, (ii) said provision shall be modified to the minimum extent necessary to render it not illegal, invalid or unenforceable, and (iii) these Terms and Conditions shall continue in full force and effect as modified and shall be enforced to the greatest extent permitted by applicable laws.
Indemnity
In addition to the indemnification obligations set forth in Section 16 above, You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, subcontractors, sponsors, and enterprise partners for any loss, costs, liabilities and expenses (including reasonable attorneys' fees) arising out of or relating to (i) any intentional or willful violation by You of any rights of another or harm to another caused by You or any Product(s) You make available through the Website, (ii) any inaccurate or untruthful User information or other content, provided by You or made available by third parties through the Website.
Termination
We may terminate Your account and/or membership at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. In the event that Your access is suspended due to the breach of this Agreement, you acknowledge and agree that any fee(s) that You have paid will not be refunded.

VI. NOTICES AND GOVERNING LAW

Notices
All notices and communications required to be made pursuant to this Agreement shall be sent to You by e-mail (the most current e-mail address associated with your account), postage prepaid (most current SSA associated with Your account) and/or via Your User Account page on our Website. For notices and communications directed to Trejours, please use the following email address: admin@trejours.com or the Contact Form.
Choice of Law and Venue
The validity of this Agreement, and its construction, interpretation, and enforcement, shall be determined under, governed by, and construed in accordance with the internal laws of the state of Connecticut. You hereby agree that all actions or proceedings arising in connection with this Agreement shall be tried and determined only in the state courts located in the County of Fairfield, state of Connecticut, or, at the sole option of Trejours, in any other court in which Trejours shall initiate legal or equitable proceedings and which has subject matter jurisdiction over the matter in disagreement. You hereby expressly waive any right You may have to object to venue to the extent any proceeding is brought in accordance with this Section of this Agreement.
General Conditions
This Agreement and the Website Terms contains the entire agreement between you and the Company regarding the use of the Website/Platform and any Product(s) or service(s) obtained through such use. Unless otherwise explicitly stated, the terms and conditions included herein shall survive termination of Your account with the Website/Platform or any other type of relationship established with the Company for the purposes of renting/lending items to third parties. In addition to the provisions contained in Section 9 above, if any provision of this Agreement is modified, this shall not affect the enforceability of the remainder of the Agreement.

VII. USE OF BRANDS

In order to properly provide our services and help our clients quickly find exactly what they are looking for, we use the brand names and logos of the jewelry listed. Please bear in mind that this particular use is for informational purposes only. By using our Platform, You acknowledge and agree that in respect of the jewelry listed, Trejours itself is NOT any of the following: the direct distributor, licensed importer, or authorized vendor, or a producer of any of the latter. In addition, use of any brand on the list of available items for informational purposes shall not be deemed to construe any form of endorsement, advertisement or any other form, which might constitute breach of the applicable intellectual property laws and regulations.

VIII. PRODUCTS AUTHENTICITY

Trejours offers its platform to vendors who are established professionals in the jewelry industry who have demonstrated consistent compliance with ethical practices applicable to the industry. In addition, these vendors are subject to verification that the jewelry they offer for Rent is from authentic brands and is ethically sourced, to the best of their professional knowledge, manufacturer's information, and source of origin. All the listed jewelry for Rent is made with genuine gemstones and precious metals.

IX. FREQUENTLY ASKED QUESTIONS

Please also refer to our online FAQ section for general information regarding our Services.

X. PRIVACY POLICY

This Privacy Policy explains how Trejours ("Trejours", "we", or "us") collects, protects, uses and shares information about you, when you use www.trejours.com (the "Site") as well as any of our services. Phrases such as "you," "your," and other similar expressions refers to existing customers and visitors of the Site.

COLLECTION OF INFORMATION

The categories of personal information we collect depend on the manner in which you use our services.

Information you provide to us
We collect certain information you provide to us directly. The types of information we collect may include your email address, password, first name, last name, shipping address, payment information, telephone number and other information that you choose to provide ("Contact Information").
Information we collect automatically when you interact with us
When you access or use our Services or otherwise transact business with us, we automatically collect information about you, including:
Transaction information
We collect information about your transactions with us, including product details and the date and location of the transaction.
Device and usage information
We collect information about how you access and use our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked and the page you visited before navigating to our Services.
Location information
In accordance with your device permissions, we may collect information about the geolocation of your device. You may stop the collection of precise location information at any time (see Your Choices section below for details).
Information collected by cookies and other tracking technologies
We, as well as third parties that provide content, advertising, or other functionality on the Services, use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons (also known as "pixel tags" or "clear GIFs") are electronic images that we use on our Services and in our emails to help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see "Your Choices" below.
Information we collect from other sources
We may also obtain information from other sources and combine that with information we collect from you, such as from identity verification services, mailing list providers, and data partners. For example, if you create or log into your Trejours account through a social media website, we will have access to certain information from that website, such as your name, email address, account information and friends lists, depending on what is authorized by that social media website.
Information we derive or infer
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are interested in certain Products based on your browsing behavior.

USE OF INFORMATION

Use for various business purposes, see described below
1. Manage your information and accounts
2. Provide, maintain and improve features and functionalities of our Services
3. Send you notices, updates, security alerts and administrative messages
4. Provide and deliver the products and services you request, process transactions and send you related information, including confirmations, product review requests, and customer service surveys
5. Personalize and improve your experience with our Services
6. Respond to your comments, questions, requests, and customer service inquiries
7. Communicate with you about products, offers, promotions, rewards, and services offered by Trejours, and provide content and information we think will be of interest to you (see the Your Choices section below for information about opting out of these communications at any time)
8. Track and analyze trends, usage and activities in connection with our Services
9. Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics Services Provided by Others section below)
10. Ensure internal quality control
11. Facilitate contests, sweepstakes and promotions
12. Verify your identity, detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent or illegal activity
13. Collect debt
14. Identify and repair errors in our Services
15. Enforce our terms and policies
16. Comply with our legal and financial obligations
17. Carry out any other purpose described to you at the time the information was collected

SHARING OF INFORMATION

We share personal information in the following circumstances or as otherwise described in this privacy policy
1. With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, debt collection, fraud prevention, marketing and advertising, analytics and customer service
2. In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process
3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Trejours or others
4. With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests
5. Between and among Trejours and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
6. With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.
7. We DO NOT share your information with third parties for their own services and marketing purposes
8. You can opt out at any time by contacting Trejours at admin@trejours.com
Advertising and analytics services provided by others
1. With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, debt collection, fraud prevention, marketing and advertising, analytics and customer service
2. In response to a request for information, if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process
3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Trejours or others
4. With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests
5. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company
6. Between and among Trejours and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
7. With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.
8. You can opt out at any time by contacting Trejours at admin@trejours.com

YOUR CHOICES

Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Marketing communications
You may opt out of receiving marketing emails from Trejours by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account, transactions, or our ongoing business relations. You may opt out of receiving text messages (SMS) from Trejours by replying "stop" to any message.

YOUR PRIVACY RIGHTS

In accordance with applicable law, you may have the right to:
1. Access to/Portability of Personal Data about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Data transferred to another party.
2. Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction.
3. Request Deletion of your personal information, subject to certain exceptions prescribed by law.
4. Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your Personal Data to third parties, if applicable, where such requests are permitted by law.
5. If you would like to exercise any of these rights, contact us with a request at admin@trejours.com. We will process your request in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or "CCPA" (Cal. Civ. Code § 1798.100 et seq.) and the Shine the Light law (Cal. Civ. Code § 1798.83) afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

California Consumer Privacy Act
The CCPA requires us to disclose the following information with respect to our collection, use, and disclosure of personal data. In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet or electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you. For examples of the precise data points we collect, please see the Collection of Information section above. We collect personal data for the business or commercial purposes described in the Use of Information section above.

Trejours does not sell your personal information. We do allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that are targeted to your interests. To opt out of having your personal information used for targeted advertising purposes, please contact us with this request at admin@trejours.com

In addition to the rights described above, subject to certain limitations, California consumers have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, (3) opt out of any "sales" of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may make these requests by emailing admin@trejours.com. We will verify your request by contacting you after receiving your request to verify your identity. Please note that we may retain certain information as required or permitted by applicable law. If you request to delete your personal data, some of our products and services may no longer be available to you.

Financial Incentives. We offer various financial incentives. For example, we may provide discounts, coupons, and other benefits for customers who sign up to receive our marketing emails or join certain discount programs. When you participate in a financial incentive, we collect personal information from you, such as identifiers like your name and email address and commercial information like your purchase history. You can opt into a financial incentive by following the sign-up instructions, and you have the ability to opt-out of the incentive at any time by contacting us at admin@trejours.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is the value of the offer or discount presented to you.

Shine the Light. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. We do not share your personal data with third parties for their own direct marketing purposes.
Data retention
Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.
Changes to our privacy policy
We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

Terms and Conditions